4 ways to manage office conflict

By Greg Bell

Conflict is a natural part of human existence. When a mix of personalities are interacting in the same space for long periods of time, issues tend to flare up, and the workplace isn't exempt from this. Here, we look at different methods of tackling and mitigating workplace conflict in order to keep relationships positive and professional in your Gold Coast commercial property.

1. Establish a code of conduct

Most businesses have a company code of conduct set in place to ensure that everyone behaves professionally and inoffensively. Directly explaining what will, and won't, be tolerated helps in letting those in your office understand the expectations around behaviour.

Not only does this keep your employees in check, but having a code signed and documented means that there's accountability for misconduct. This code doesn't necessarily need to be a list of negatives. It can outline procedures for collaboration, how disagreements should be addressed, or a delegation of authority in case key players in your office are out of action.

2. Pick your battles

Just like in any relationship, it's important to weigh up whether addressing an issue is worth the argument. Of course, there are many instances where discussing conflict is unavoidable. However, for personal disputes, or petty disagreements, sometimes it's easiest to be the bigger person and try to let the issue dissipate without escalating it further. That being said, ensure that the conflicting parties have open lines of communication so that work can continue professionally, and without disruption.

3. Appoint a mediator

Many offices have a designated HR professional to step into the picture should employees have any grievances or concerns. If this isn't the case in your office, not to worry – however, you should have a person in place to act as a mediator between parties should workplace conflict arise. This could be the manager of one of your departments, or someone in your senior staff team. In order for this role to be effective, it's important that they remain unbiased in conflict resolution so that it's analysed without prior judgement.

4. Take the learning curve

Though conflict can be an incredibly stressful experience for those in your office, it's key to treat it as a learning curve. Reflecting on how the conflict was handled and what you would do differently is great in building a conflict resolution strategy for your office, preparing you for future scenarios.

Ready to upgrade to a new Gold Coast commercial property for your business? Reach out to the team at Ray White Surfers Paradise for a friendly chat.

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